Conference Agenda

Continuous Improvement Oklahoma


Wed, Sept 15

36 Degrees North

6:00-7:30pm Networking & Trivia Night

Join us for an evening of fun and fellowship! Get to know your fellow continuous improvers and process improvers while competing for the title of Trivia Night Champion. It’s a great way to build your connections and network in a fun atmosphere. Light refreshments, beer and wine will be served.

Thurs, Sept 16

Tulsa Central Library

8:30-9:00am Check-In

Grab a cup of coffee and a muffin or banana and make friends with the person sitting next to you. Get ready for an engaging day!

9:00-10:15am The Opening & Killer Keynote

Keynote speakers set the tone for the day! Get excited, get inspired.

Keynote speaker announcement coming soon!

Opening Speaker: Allison Greco, Founder, CII

10:15am-11am Speed Networking

Rapidly and efficiently grow your network of continuous and process improvers. Let’s build our relationships so we can continue to connect long after the conference is over.

11:00-11:15am Morning Break

Stretch those legs, grab a bit of sunshine or refill your coffee cup. Or just keep talking to those new friends you made during speed networking.

11:15-12:00pm The Power of CI in the Customer Experience

Speaker: Kim Hankins, Customer Service Continuous Improvement Project Manager, Black Hills Energy

12:00-12:45pm The Power Lunch

Refuel with some yummy lunch. And yes, we want to maximize this time too, so each table will unlock the Power of CI during a engaging exercise.

You should still have a few minutes to check your email, take a walk around the library’s Childrens’ Garden or grab your favorite caffienated beverage from Starbuck’s (inside the Library)

12:45-2:00pm Leadership in Continuous Improvement Panel

Hear from top continuous improvement and Lean leaders. They’ll share their insider perspectives in our leadership panel discussion. Plus, they’ll answer YOUR questions.

Expert Panelists 

  • Jason Ketchum, Vice President of Commercial Affairs, OneGas
  • Mark Cluff, Vice President of Safety & Operations Discipline, Williams
  • Sara Gallagher, President, The Persimmon Group
  • 4th Panelist annoucement coming soon!
2:00-2:15pm Bio Break

Take a couple of laps around the room, step out for bit of sunshine or grab a sweet treat. Or just keep talking to your new friends!

2:15-3:00pm Continuous Improvement & Innovation

Carlos Torres
Head of Industry 4.0 USA 5G Smart Factory, Ericsson

3:00-4:00pm CI Cafe

By now, your head is swimming with ideas and inspiration! But we often leave conferences with inspiration and not enough action. Let’s expand upon those ideas and turn them into action plans.

We’ll break into small, collaborative discussion groups for brainstorming and best practice sharing.

4:00pm-4:30pm Closing Celebration

It’s going to be hard to say good-bye so we’re going to make it fun! We’ll have some cool announcements and cool giveaways. Plus, we’ll show you how to keep the momentum going.

About Our Incredible Speakers

Sara Gallagher

Sara Gallagher

President, The Persimmon Group

Sara Gallagher is President of The Persimmon Group, a Tulsa-based award-winning consulting firm. Sara helps organizations thoughtfully select, plan, and execute high-stakes projects and business transformations. Her approach to solving business problems is interdisciplinary, focused on “leading with both sides of the brain”, on the premise that even technical efforts require innovation, strategic thinking, and emotional intelligence to execute effectively. She is a Project Management Professional (PMP®) and Professional Scrum Master (PSM I). Sara holds a BA from Emory University in Atlanta, GA, and has also studied at the American University in Cairo.


Jason Ketchum

Jason Ketchum

Vice President of Commercial Activities, ONE Gas

Jason Ketchum is the Vice President of Commercial Activities for ONE Gas in Tulsa, Oklahoma. Jason specializes in building teams that are adaptable, innovative and growth-focused. With over 20 years in all aspects of the energy industry, he has experience with investor relations, public relations, utility operations, energy trading, branding and building customer solutions. He is married to his college sweetheart, who he met at the University of Missouri and has three children. In his spare time, Jason likes to read, play video games with his son, fish and generally spend time outdoors.

Mark Cluff

Mark Cluff

Vice President of Safety and Operational Excellence, Williams

Mark Cluff is the Vice President of Safety and Operational Excellence at Williams. In this role he is responsible for leading several multi-functional groups including: Pipeline Safety & Integrity Process, Employee & Contractor Safety, Security, GIS & Facility Asset Management, Continuous Improvement, Operating Corporate Standards, and Operational Risk teams.  Mark joined Williams in 2015. 

Prior to Williams, he worked as a senior operations leader for DuPont across many different businesses and locations throughout the company. In addition to DuPont, Mark also worked as a Capital Projects Leader for ExxonMobil at the Beaumont Refinery, Chemical Plant, and Polyethylene plants.

Mark received his Bachelor of Science degree in Chemical Engineering at Brigham Young University with an elective emphasis in Operations Management.

Kim Hankins

Kim Hankins

Customer Experience Continuous Improvement Project Manager, Black Hills Energy

Kim Hankins is the Customer Experience Continuous Improvement Project Manager at Black Hills Energy. In this role, Kim uses her more than 14 years of utility industry experience to identify business needs, drive innovation, increase operational leverage and implement value-added solutions. Kim’s keen ability to strategically plan, problem solve, and trouble shoot has helped her identify, manage and implement continuous improvement projects, increasing company satisfaction goals year after year. 

Using her degree in Human Resources and Workforce Development from the University of Arkansas, Kim has built a highly effective, cross-functional team that utilizes critical thinking and new technology to deliver upon product enhancements and process improvements to create a top-tier customer experience.

Carlos H Torres

Carlos H Torres

Head of Industry 4.0 USA 5G Smart Factory, Ericsson

Carlos H Torres serves as the Head of Industry 4.0 for Ericsson’s USA 5G Smart Factory in North America. In this role, He leads an organization to drive 5G Radio Automation, Software & IoT, IT and 5G industrialization. 

Carlos joined Ericsson in 2020. Prior to joining Ericsson, he was a Senior Technology Manager for BNSF Railway in Fort Worth, Texas. During his time at BNSF Railway he worked in different roles supporting Engineering, Mechanical and Operations.  

Carlos is an experienced people leader with professional experience in Operations & Advanced Technologies.

Industry 4.0 will allow Ericsson to create transparent, optimized, and autonomous systems hat can analyze and diagnose issues without human intervention.

Hannah Ralston

Hannah Ralston

Project Manager - City of Tulsa, Performance, Strategy & Innovation Group

Hannah Ralston serves the City of Tulsa’s Office of Performance, Strategy and Innovation as a project manager, where she leads process improvement projects and trains City employees to solve complex challenges. She is dedicated to building stronger communities by increasing operational capacity of individuals and organizations, and has a decade of nonprofit and public sector experience in professional development training, process improvement, and project management. Previously, Hannah worked for OU-Tulsa managing consulting teams and at Tulsa Area United Way in community investments. 

She has called Tulsa home since 2010, and holds a B.A. from Oklahoma State University.

Allison Greco

Allison Greco

Founder, CII

Allison Greco created her foundation with a Bachelor of Science in Industrial Engineering and Master of Business Administration from the University of Oklahoma. Over the past 15 years, she has held Continuous and Process Improvement roles for Black Hills Energy, Williams, the United States Air Force and BNSF Railway. She has started up new CI programs and reinvigorated stale ones. Along the way she earned a Lean Six Sigma Black Belt and became a licensed Professional Engineer.  

Allison launched Continuous Improvement International in 2018 to share her passion for continuous improvement, process improvement and change management.