DAM Good Conference
September 16-17, 2021
Online (and totally awesome)
- A better way. A better conference. Join the first-ever DAM Good® Virtual Conference!
- We’re all about combining education with Development, Accountability and Mentorship. (It’s DAM Good®)
- Learn practical new tools, skills and best practices from continuous improvement and process improvement experts in this action-packed 2-day virtual event.
- Grow your network with fun and engaging activities like Speed Networking, Roundtables and CI Cafe.
We believe learning and engagement should continue long after the conference is over, so your all-access pass includes recordings of the speakers and panels, plus full CII DAM Good® membership benefits for 3 months including our Library, Toolbox and exclusive member events!
The DAM Good Conference is free for all DAM Good Members! Learn more about the Membership: here.
Full terms and conditions can be found here: Terms & Conditions
Discounts available for teams of 5 or more. Contact us at firstname.lastname@example.org for details.
- 2-day, action packed event
- Interactive event website and mobile app
- Recordings of all workshops and panel discussions
- 3 months of CII’s DAM Good Membership (October 1-December 31, 2021)
- Registration deadline is September 15 at 5pm central
KaiNexus is a cloud-based software platform that empowers leading organizations in every industry to engage more people in improvement for an accelerated rate of change and maximum impact. With software that provides unprecedented visibility and standardization, KaiNexus is revolutionizing how the world captures, implements, measures, and spreads improvement at scale.
MagikMinds provides consulting and implementation services for utilities, telecommunications, and other industries that are going through digital transformation initiatives. GIS, Smart Grid, web/mobile solutions, and AI are among our areas of expertise. Using a revolutionary platform (LINQ) for business transformation planning & execution, we help companies understand exactly where to invest in people, systems, and processes to evolve and advance in step with changes in market demand and operating conditions.
About Our Incredible Speakers
President, The Persimmon Group
Sara Gallagher is President of The Persimmon Group, a Tulsa-based award-winning consulting firm. Sara helps organizations thoughtfully select, plan, and execute high-stakes projects and business transformations. Her approach to solving business problems is interdisciplinary, focused on “leading with both sides of the brain”, on the premise that even technical efforts require innovation, strategic thinking, and emotional intelligence to execute effectively. She is a Project Management Professional (PMP®) and Professional Scrum Master (PSM I). Sara holds a BA from Emory University in Atlanta, GA, and has also studied at the American University in Cairo.
Vice President of Commercial Activities, ONE Gas
Jason Ketchum is the Vice President of Commercial Activities for ONE Gas in Tulsa, Oklahoma. Jason specializes in building teams that are adaptable, innovative and growth-focused. With over 20 years in all aspects of the energy industry, he has experience with investor relations, public relations, utility operations, energy trading, branding and building customer solutions. He is married to his college sweetheart, who he met at the University of Missouri and has three children. In his spare time, Jason likes to read, play video games with his son, fish and generally spend time outdoors.
Director of Corporate Planning, Black Hills Energy
Crystal Austin is the Director of Corporate Planning for Black Hills Energy. Crystal is responsible for helping leaders establish an executable long-term strategy that aligns the organization to the company’s vision. Crystal has spent the last 14 years in the utility industry working in operations, continuous improvement, strategic initiatives and corporate strategic planning. She leverages her continuous improvement skills in every role and everyday – they are the bedrock of planning and implementing solutions that drive value for customers, coworkers and shareholders.
Crystal holds a BS in Business Analytics and is currently helping her three teen and tween aged children build emotional intelligence and change management skills for life.
Vice President of Safety and Operational Excellence, Williams
Mark Cluff is the Vice President of Safety and Operational Excellence at Williams. In this role he is responsible for leading several multi-functional groups including: Pipeline Safety & Integrity Process, Employee & Contractor Safety, Security, GIS & Facility Asset Management, Continuous Improvement, Operating Corporate Standards, and Operational Risk teams. Mark joined Williams in 2015.
Prior to Williams, he worked as a senior operations leader for DuPont across many different businesses and locations throughout the company. In addition to DuPont, Mark also worked as a Capital Projects Leader for ExxonMobil at the Beaumont Refinery, Chemical Plant, and Polyethylene plants.
Mark received his Bachelor of Science degree in Chemical Engineering at Brigham Young University with an elective emphasis in Operations Management.
Senior Continuous Improvement Leader, Omaha Public Power District
Brad Willette is a Senior Continuous Improvement (CI) Leader for the Omaha Public Power District (OPPD). He has held this role for more than two years. Prior to joining OPPD, Brad spent about 16 years in the insurance industry, working in various process improvement and leadership positions.
As a newer OPPD employee, Brad brings a fresh perspective to the company’s CI approach. He will share his personal experiences with establishing a CI culture, and explain how relationship building, trust, listening and asking questions are key to ensuring alignment at all levels of leadership.
Brad holds a bachelor’s degree in Business Administration with concentrations in marketing and management from Minnesota State University, Mankato. He enjoys classic cars, music, grilling and spending time with his wife and two children.
Customer Experience Continuous Improvement Project Manager, Black Hills Energy
Kim Hankins is the Customer Experience Continuous Improvement Project Manager at Black Hills Energy. In this role, Kim uses her more than 14 years of utility industry experience to identify business needs, drive innovation, increase operational leverage and implement value-added solutions. Kim’s keen ability to strategically plan, problem solve, and trouble shoot has helped her identify, manage and implement continuous improvement projects, increasing company satisfaction goals year after year.
Using her degree in Human Resources and Workforce Development from the University of Arkansas, Kim has built a highly effective, cross-functional team that utilizes critical thinking and new technology to deliver upon product enhancements and process improvements to create a top-tier customer experience.
Carlos H Torres
Head of Industry 4.0 USA 5G Smart Factory, Ericsson
Carlos H Torres serves as the Head of Industry 4.0 for Ericsson’s USA 5G Smart Factory in North America. In this role, He leads an organization to drive 5G Radio Automation, Software & IoT, IT and 5G industrialization.
Carlos joined Ericsson in 2020. Prior to joining Ericsson, he was a Senior Technology Manager for BNSF Railway in Fort Worth, Texas. During his time at BNSF Railway he worked in different roles supporting Engineering, Mechanical and Operations.
Carlos is an experienced people leader with professional experience in Operations & Advanced Technologies.
Industry 4.0 will allow Ericsson to create transparent, optimized, and autonomous systems hat can analyze and diagnose issues without human intervention.
Project Manager III, Global Center for Health Security, University of Nebraska Medical Center
Rachel Prudhomme has 8 years of process improvement experience and works for the Global Center for Health Security at UNMC, which coordinates research, education and clinical care covering bio-preparedness, infectious disease and high-consequence infectious research. Rachel enjoys applying continuous improvement tools and methodologies to a variety of tasks and projects. Rachel was asked to help design and coordinate a research clinic with the first use being a COVID-19 vaccine trial.
Prior to her current position Rachel worked in healthcare process improvement as the Manager of Operational Improvement. She created a multidisciplinary team of process improvement experts that helped to lead and facilitate numerous improvement projects throughout Nebraska Medicine.
Rachel received a Bachelor of Arts degree in Business Management from the College of St. Benedict and an MBA from Creighton University.
PMO Manager, AVP, HTLF
I get out of bed in the morning to end human suffering as it relates to process.
Problems are a direct result of process; however:
• People are often the first to get blamed
• Little to no support is provided to uncover why problems occur
• Processes are often made more complex in response to problems
We spend most of our lives at work. Our talents and ideas shouldn’t be inhibited by draconian management behavior and poor processes. When we have simple, visible systems in place, we can accomplish great things at work while having more time with our families, hobbies and interests.
I have enjoyed 10 years managing projects, solving problems, improving processes and developing people. I spend my days helping people understand we cannot do today’s work with yesterday’s thinking and expect to be in business tomorrow.
Project Manager - City of Tulsa, Performance, Strategy & Innovation Group
Hannah Ralston serves the City of Tulsa’s Office of Performance, Strategy and Innovation as a project manager, where she leads process improvement projects and trains City employees to solve complex challenges. She is dedicated to building stronger communities by increasing operational capacity of individuals and organizations, and has a decade of nonprofit and public sector experience in professional development training, process improvement, and project management. Previously, Hannah worked for OU-Tulsa managing consulting teams and at Tulsa Area United Way in community investments.
She has called Tulsa home since 2010, and holds a B.A. from Oklahoma State University.
Assistant Vice President, Enterprise Continuous Improvement, Lincoln Financial Group
Jim Lloyd is an AVP of Enterprise Continuous Improvement for Lincoln Financial Group. He brings 25+ years of Enterprise Process Improvement and Performance Measurement experience in Health Care, Insurance, and Financial Services. Jim leads the scoping and management of Re-engineering and Continuous Improvement engagements focused on improving operational efficiency and enhancing the customer experience. As a Lean Six Sigma Black Belt, he also provides internal training and coaching.
Jim earned a Bachelor of Science in Industrial and Management Systems Engineering and a Master of Business Administration from the University of Nebraska. He enjoys playing fastpitch softball and spending time with his wife and 3 children.
Allison Greco created her foundation with a Bachelor of Science in Industrial Engineering and Master of Business Administration from the University of Oklahoma. Over the past 15 years, she has held Continuous and Process Improvement roles for Black Hills Energy, Williams, the United States Air Force and BNSF Railway. She has started up new CI programs and reinvigorated stale ones. Along the way she earned a Lean Six Sigma Black Belt and became a licensed Professional Engineer.
Allison launched Continuous Improvement International in 2018 to share her passion for continuous improvement, process improvement and change management.
Director of Operational Excellence, First National Bank of Omaha
Jesse is a Lean/SS Black Belt with a passion for lean leadership, problem solving, and process improvement. He has over 25 years’ executive leadership experience in manufacturing and service industries, holding a variety of roles including Director of Continuous Improvement, General Manager, Sales/Business Development Executive, and Product, Operations, Customer Service, and Product Development Manager.
He holds a BS degree in Mechanical Engineering, a Master of Science in Operations Management, an MBA, and served in the US Army for eight years as an officer and helicopter pilot. Jesse is an Adjunct Professor for Operations Management at Midland University MBA, a Transformation Coach at First National Bank of Omaha and provides lean coaching / consulting services through his consulting practice.
Who should attend?
Continuous Improvement Program Managers, Lean Facilitators, Process Improvement Consultants, Data Analysts, Directors of Operational Excellence....anyone "doing CI" for a living
Innovators, thought-starters, “idea people”, life-long learners, forward-looking thinkers…and those who aspire to become those things
Anyone who wants to elevate their success to the next level by delivering incredible business value to their organization by driving a continuous improvement culture either within their own workgroup or across the enterprise
Anyone in a position to positively impact the organization’s success through leading improvement projects
We’re all about finding a better way. That means a better way to do conferences!
Have a ton of fun while building your skills, knowledge and network
More than inspiration, take action
You’ll walk away inspired, motivated and above all ready to take action
Learn what WORKS
We focus on ridiculously practical, effective methods to achieve success. Take away tools and concepts that actually work!
Don't just sit there!
This is NOT a day of sitting and listening. It’s a day of engaging. Be prepared to listen, learn, and participate in a variety of approaches.